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...and generalization and (2) learning and transfer.

“Generalization” refers to a “trainee’s ability to apply learned capabilities,” such as “verbal knowledge” and “motor skills,” to the everyday problems and situations that are similar to those addressed in training (Noe 169). “Maintenance” refers to the “process of continuing to use newly acquired” skills and capabilities over time (169). For generalization and maintenance to occur, data must be learned and transferred from the learning environment setting to application work settings.
6. What technologies might be useful for ensuring transfer of training? Briefly describe each technology and how it could be used.

When Xerox first instituted a “maintenance tips database,” their field technicians resisted the knowledge-sharing process, as employees did not find it natural to share what they knew (Noe 188). However, Xerox succeeded in this endeavor by offering rewards for using this computerized system, such as cash and T-shirts. Today, this information systems holds 70,000 suggestions and saves Xerox millions of dollars per year due...