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7-11 -- Time Management Around Merchandising Issues

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...Corporation provides a workable system for moving employees into management positions, either as employees or franchisees. They recognize that the convenience store business is dynamic and challenging, and conceptualize this idea into their programs. Part of this training involves all areas of management of this dynamic business, but the corporation’s concentration appears to be on customer service, vendor relations, and projecting income goals, all of which directly affect corporate interests. This focus may be the reason that local operations sometimes appear to be disorganized.
Although Southland states that it offers comprehensive training and support, and even allows a six month trial period for franchisees, local managers sometimes appear to be disorganized and reactive in their ongoing merchandising operations. For this reason, time management of merchandising operations is an area for improvement.

Introduction
Southland Corporation, or 7-Eleven, was established in 1927, and has a combined business of 2,896 company-owned units and 12,489 franchise units owned by individual owners. (7-Eleven 1997). According to Southland Corp., 7-Eleven has been ranked as one of...

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