Managers And Work Relationships

Approx. Words: 5,939 - Pages: 26 Add to cart Price $284.70

Section 1
Within business and management there are many concepts that are of key importance for the individual to be able to undertake their role effectively. Two of the key concepts are those of trust and empathy and the development of others.
Empathy and Trust
Empathy and trust are closely related, although they may be seen as different dimensions within the role management and employment relationship task. Empathy and trust may be argued as necessary for an effective communication to take place, following on from the use of the concept within psychological counselling models (Morse et al, 2006). Trust is a relatively simple concept, but still difficult to define, it is where individual is able to place faith and belief in another, and may be defined by the dictionary as "the trait of believing in the honesty and reliability of others" (dictionary.com, 2008). There are a number of definitions of trust, but the important issue in terms of trust and empathy is the way in which trust can be gained, with empathy playing an important role in the way that the trait and characteristics which will allow another person to place faith and belief in another individual are created...

References:
  • Baillie L, (1996), A Phenomenological Study Of The Nature Of Empathy, Journal Of Advanced Nursing, 24, 1300 - 1308
  • Barrick, M R; Mount, M K, (1991). The big five personality dimensions and job performance: a meta analysis. Personnel Psychology, 44, 1-26
  • Handy C, (2005), Understanding Organizations, Penguin Global.
  • Handy C, (1995), The Gods Off Management, London, Arrow
  • Haralambos M, Holborn M, (2004), Sociology Themes and Perspectives, London, Collins.
  • Huczyniski A, Buchanan D, (2003) Organisational Behaviour, London, Prentice Hall
  • Marston William Moulton (2002), Emotions of Normal People, London, Routledge
  • Mintzberg H, Quinn J, Goshal S (2003) The Strategy Process (Revised European Edition), London, Prentice Hall
  • Morse J.M., Bottorff J., Anderson G., O’brien B. & Solberg S, (2006), Beyond empathy: expanding expressions of caring, Journal of Advanced Nursing 53(1) 75–90
  • Olsen J, Hanchett E, (1997), Nurse Expressed Empathy, Patient Outcomes And The Development Of Middle Range Theory, Image: Journal Of Nursing Scholarship, 29, 1, 71 - 79
  • Olsen J, (1995), Relationships Between Nurse Expressed Empathy And Patient Perceived Empathy And Patient Distress, Image: Journal Of Nursing Scholarship, 27, 4, 317-321.
  • Page Earle C, (1998), Looking at Type: A Description of the Preferences Reported by the Myers-Briggs Type Indicator, Center for Applications of Psychological Type.
  • Pettes, D (1979) Staff and Student Supervision. The National Institute Social Services Library, No. 34. George Allen and Unwin.
  • Price V; Archibold J, (1997), What's all about, Empathy, Nurse Education Today, 17, 106 – 111.
  • Proctor, B. (1994), Supervision--Competence, confidence, accountability. British Journal of Guidance and Counselling, v22, p309-318.
  • Quenk Naomi L., (1999), Essentials of Myers-Briggs Type Indicator Assessment, Wiley.
  • Rogers C, (1957), The Necessary And Sufficient Conditions Of Therapeutic Personality Change, Journal Of Consulting Psychology, 21, 95 – 103.
  • Severinsson E I, (2001, Jan), Confirmation, meaning and self-awareness as core concepts of the nursing supervision model, Nursing Ethics: An International Journal for Health Care Professionals, 8(1): 36-44
  • Thomas Kenneth W; Kilmann Ralph H. (1974), Thomas-Kilmann Conflict MODE Instrument (Mountain View, CA: Xicom and CPP, Inc
  • Thompson J L, (2007), Strategic Management; Awareness and Change, London, Thompson Business Press.
  • White S, (1997), Empathy: A Literature Review, Journal Of Clinical Nursing, 6, 253 - 257

Add to cart Price $284.70